Frequently Asked Questions
Do I get access to every class right away?
Yes, if you purchased the Annual or Combined Membership Packages. Otherwise, you have access to all the classes for the type of membership package you purchased.
If you purchased the Technology Training Membership, then you have immediate access to all of our Technology Training Courses including, WordPress, 1ShoppingCart, Email Marketing to name a few. We add new topics monthly!
If you purchased the Business Training Membership, then you have immediate access to all of our Business Training Courses including, Getting Clients, Creating Packages, Raising Your Rates to name a few. We add new topics monthly!
When do classes start?
Whenever you want them to! All of our classes are available 24×7, so you can learn at your own pace and on your own schedule. And – you can take them as many times as you need to master a topic!
How many classes can I take at once?
As many as you want! You can take classes in any order you chose. We do recommend that you complete one course before diving into another one to keep from overwhelming yourself and to be sure you grasp the material.
How do I know where to start?
Our advice is to have a look around at the courses and see what speaks to you. What do you want to know how to do? If you are still unsure, feel free to reach out to us at email@example.com and we will be glad to assist you.
What are Bonus Webinars?
Each month we take a “deep-dive” into one technology topic & one business topic during a live webinar. These webinars are only available to active members and are based on their membership level:
- Active Combined Members get access to both business & technology bonus webinars.
- Active Business Members get access to the business bonus webinars.
- Active Technology Members get access to the technology bonus webinars.
- Annual members get access to every webinar in the vault.
We are currently developing our Bonus Webinars. Look for more information in the coming weeks on their release.
What if I have a question? How do I get it answered?
We have a Private Facebook Group where you can ask us any question, any time. You’ll get answers and support when you need it most. We also offer live Q&A Sessions on Tuesdays via Go To Webinar where you can talk to us one-on-one.
Are all the classes video training?
Yes, all of our classes are hands-on, step by step video training and include handouts.
How long does each class take?
Each of our classes are comprehensive & unique. They vary in length from 1 to 6 modules for approximately 60+ minutes each. You can browse, skim & review at your own pace, 24×7!
How long will it take me to complete a class?
It depends on your skill level & commitment. Remember, you can access the training anytime, anywhere, 24×7.
Do I need to finish one class before I can start another?
Nope! If your needs change, you can easily switch classes.
Can I get a certification?
We offer a certificate of completion when you complete every lesson in a class.
If you are interested in becoming VA Certified, please visit VA Starter Kit for more information.
What if the classes are not right for me, can I get a refund?
You can cancel within 30 days of your enrollment and get a complete refund, no questions asked.
Is there a minimum term or enrollment?
No, you can cancel at any time by sending an email to firstname.lastname@example.org.
How am I billed?
Membership subscriptions are billed automatically on a recurring monthly basis. Annual memberships are billed automatically once per year. If your recurring payment does not process, you have 5 days to make a manual payment or your subscription will be cancelled.
You may cancel your membership at anytime by sending an email to email@example.com. If you decide to reactivate your membership, you can do so here.
Feel free to reach out to us at firstname.lastname@example.org and we will be happy to help you!
Who is Susan Mershon, The Techie Mentor?
Susan Mershon, The Techie Mentor™, mentors virtual assistants in building the business and life of their dreams. Through her “non-techie” business and technology courses, she delivers high quality learning resources at an exceptional value. She provides training using a webinar format where students receive instruction, demonstrations, and valuable resources. She also makes herself available for a live question and answer session at the end of each class.
Through her coaching and mentoring programs she shares the roadmap she used to build her six-figure VA business after leaving a 20+ year corporate career. She understands what it is like to struggle to go from employee to entrepreneur and has built The Techie Mentor™ to help make the transition easier for others.
Susan has a sincere desire to use her knowledge to help other virtual assistants build successful businesses. She maintains a highly interactive support group on Facebook where she engages with her students providing tips, tricks, and monitoring their business needs. She is eager to address their needs by providing the most up-to-date, relevant learning experience available.
Learning removes confusion and increases confidence! The more you learn, the more you earn!